screens queue spikes, breaks and aux utilization of agents. making sure which the queue is nicely-managed by relaying real-time fears on AUX time reporting to Supervisors/ground professionals on the ground

acquire and interact chats to potential prospects in designated current market spot to qualify prospects and clarify kind of services or item offered

Assemble all needed information and facts although engaged on consumer’s rationale to contact and build scenarios according to each interaction and stick to-up with buyers or other departments till situation is totally solved and situation is closed.

ABOUT ETECH Etech delivers following technology BPO solutions. a world minority owned organization, Etech has created and trademarked how to turn your information into strategic insights.

the opportunity to think in your ft in a fast-paced setting in which messages about chat, simply call and email come fast and furious;

take a look at and validate user working experience hypotheses by means of usability testing involving wireframes, prototypes, and the final item.

These people today have an understanding of and value that there are only a few items in everyday life that are a lot more satisfying than becoming instrumental in influencing Other individuals arrive at their prospective and finest aspirations.” 

A professional demeanor with the ability to acquire possession of each chat and electronic mail and discover a solution for every purchaser

Supporting the customer care Teams with regard into the management and Procedure of associate scheduling and click here authentic-time checking of work queues making sure optimum assistance amount supply

Maintains headset rental models. Has people who are leasing headsets or acquiring badges replaced, comprehensive deduction variety and sends to Payroll for motion. Updates termination ECF to indicate the return of an ID badge.

consider duty and initiative to develop core skills and competencies by staying linked to every single aspect of personal advancement.

Oversee the event and implementation of CTI options, guaranteeing integration with existing units and compliance with industry requirements. 

Supports other HR functions as required i.e., performing drug screens for candidates and assisting at the worker reception desk

Be open up and attentive to dependable coaching, choose an active function in efficiency planning and purpose environment.